Repairs
Our repair service is available for both Amplivox manufactured instruments as well as equipment made by other brands.
Book a repair
Step 1.
Pre-book your repair by sending us your completed UK Returns or International Returns form via email. Download and complete the appropriate returns form below:
Step 2.
For UK customers, please include the UK Returns form with your instrument and it’s headset (the shipping label is already completed on the second page of the returns form). We will contact you when the medical instrument has been received.
For Intl. customers, please include the Intl. Returns form with your instrument. We will provide an RMA number within 1 working day to add to the International Returns Form.
Step 3
Once the instrument has been repaired it will be returned. If you have an account or have provided the required purchase order details (or other payment details), we will invoice and return the equipment.
If additional work is required or we are waiting for payment of invoice you will be notified.
IMPORTANT
You must also include a printout copy of the UK or International Returns form with your instrument and headset when sending it to us. Click for information about the Amplivox standard warranty.
Please back up and remove personal data from your instrument before sending to Amplivox. If instruments are sent containing personal data, you are fully responsible for any such disclosure. Amplivox will delete any personal data immediately from the instruments without any further notice.
Fault identification service
We provide a fixed-fee fault identification service for £159.00 (audiometers and tympanometers). The majority of faults can be identified and repaired within this cost. If this is not the case and you have requested a quotation we will provide a report and quotation to complete the repair. The fixed-fee fault identification work includes:
The first £20.00 of any parts required for a repair
Next day return carriage (UK mainland only)
10-point equipment functionality check
60 minutes of engineering time
Frequently asked questions
Why choose Amplivox?
We pride ourselves on providing an efficient turnaround time at an affordable price. Our experienced team of engineers are on hand to repair and rectify any issue, ensuring instruments are returned in full working order quickly and efficiently.
Do we guarantee the work?
All repair work is guaranteed for between 3-12 months depending on the type of repair. Click here for further information on our standard warranty.
How long will a repair take?
The majority of issues and faults can be diagnosed and repaired within the time specified in the fixed fee fault finding service.
When a repair takes longer or we are unable to diagnose a fault, we will contact you accordingly and keep you up to date regularly. All goods are sent back on an express service.
What equipment do we repair?
We support and repair all screening and diagnostic audiological medical equipment including audiometers, tympanometers (impedance meters), Otoacoustic Emissions (OAE), Hearing instrument Test (HiT) boxes and Evoked Response Audiometers.
Our services support many of the world’s leading audiological instrument manufacturers including: Interacoustics A/S, Grason-Stadler, Maico Diagnostics GmbH, MedRX and Otometrics. To find out if we support your device please contact us on +44 (0)1865 880846 or email.
What happens if we are unable to repair an instrument?
In the unlikely event that we are unable to repair an instrument, we will advise you accordingly and offer a trade-in quotation for a new instrument.