Repairs
Our repair service is available for both Amplivox manufactured
instruments as well as equipment made by other brands.
UK & Intl. repairs
To enable an efficient turnaround time, pre-book your repair
by completing our UK or Intl. Returns form below.
UK returns form
Guymark UK Ltd is the dedicated service provider for Amplivox equipment in UK and Ireland. Please email or visit their website to book your repair:
Intl. returns form
For customers outside of the UK and Ireland, please send a completed International Returns form via email. Complete the form below:
Fault identification service
We provide a fixed-fee fault identification service for £159.00 (audiometers and tympanometers). The majority of faults can be identified and repaired within this cost. If this is not the case and you have requested a quotation we will provide a report and quotation to complete the repair. The fixed-fee fault identification work includes:
The first £20.00 of any parts required for a repair
Next day return carriage (UK mainland only)
10-point equipment functionality check
60 minutes of engineering time
Book a repair
Complete the form below to request your repair.
Frequently asked questions
Why choose Amplivox?
We pride ourselves on providing an efficient turnaround time at an affordable price. Our experienced team of engineers are on hand to repair and rectify any issue, ensuring instruments are returned in full working order quickly and efficiently.
Do we guarantee the work?
All repair work is guaranteed for between 3-12 months depending on the type of repair. Click here for further information on our standard warranty.
How long will a repair take?
The majority of issues and faults can be diagnosed and repaired within the time specified in the fixed fee fault finding service.
When a repair takes longer or we are unable to diagnose a fault, we will contact you accordingly and keep you up to date regularly. All goods are sent back on an express service.
What equipment do we repair?
We support and repair all screening and diagnostic audiological medical equipment including audiometers, tympanometers (impedance meters), Otoacoustic Emissions (OAE), Hearing instrument Test (HiT) boxes and Evoked Response Audiometers.
Our services support many of the world’s leading audiological instrument manufacturers including: Interacoustics A/S, Grason-Stadler, Maico Diagnostics GmbH, MedRX and Otometrics. To find out if we support your device please contact us on +44 (0)1865 880846 or email.
What happens if we are unable to repair an instrument?
In the unlikely event that we are unable to repair an instrument, we will advise you accordingly and offer a trade-in quotation for a new instrument.